TechForMe was started in 2010 on a mission to help people enjoy their technology to the fullest by offering on-demand technology and computer support services from US-based technicians. While the IT industry has long provided comprehensive tech support solutions to larger companies, there was a gap in the landscape for home computer users and small businesses that desired corporate-caliber IT support. Our company serves to fulfill that need with personalized service at affordable prices.
While there are also many manufacture-run tech support operations to turn to, they actually contribute to the problem due to their silo’ed nature. We’ve all experienced this: you’ll have an issue with your computer and call Software Company A to get help. Company A will blame Hardware Company B. Hardware company B will blame Company C, and this will go on and on with long wait times, redundant processes, and difficult to understand communication. None of these companies seem to have a vested interest in resolving your problem because they’ve already made the sale, one problem can have many sources, and frankly it’s easier for them to blame someone else and get you off the phone, rather than actually provide a genuine resolution. Some companies even turn their tech support operations into quasi sales departments, taking an opportunity to help you and turning it into an opportunity to sell you something again. To further add to the problem, many companies outsource their support to companies they haven’t properly vetted, and those operations generally lack the training and resources needed to adequately provide support. Manufacture-based support is simply low priority to many companies because it doesn’t contribute immediately quantifiable revenue and typically isn’t a key factor in a customer’s buying decision. Customer’s don’t plan on their new tech having challenges, but when it does, what then?
To solve this problem, an industry of third-party tech support providers emerged. This was the market-driven response to unhelpful tech support and mounting customer frustration. While it seems they were started with good intentions, the third-party tech support industry has become rife with scams and fly-by-night operations that have corrupted the industry. They prey on technology ignorance, the elderly, and decent hardworking people by selling them overpriced software that serves no use, offering little expertise, and charging hundreds of dollars for service plans they don’t intend to honor. It’s become increasingly difficult to find trustworthy companies, with so-called support services operating more akin to boiler-room investment firms of the 90’s.
Throughout the ever-changing industry landscape, we have persisted and evolved to meet the challenges our customers face, and continue to offer expert support services. Beyond technology support, we now provide consumer IT security services and education focused on the social-engineering aspect of threats. We have expanded to support tablets, phones, cloud software, and “internet of things” devices. We continue to remain software agnostic, vendor neutral, and place an extreme priority on serving as an objective consultant for our customers to turn to. Technology is only becoming more intrinsically related to our daily lives, and we believe it’s also becoming even more important to have someone you trust to prevent and respond to the tech challenges we all inevitably face.
At TechForMe we have a different approach to home and small business computer support than other remote support providers. The traditional tech support company operates on a break, fix service model; something happens to your computer, you reach out, and they resolve the issue (hopefully). While we also provide that service, we focus much of our attention on proactive support and solutions. We work to prevent issues from happening to your computer and tech in the first place. We do this by making your PC easier to use, doing monthly tuneups and service checks, and by providing repairs and solutions that prevent issues from recurring.
Most people in the IT industry view people as having to adapt to computers. We don’t believe this to be true, in fact we hold the opposite opinion. We believe your computer and tech should be adapted to you. The beauty of modern operating systems is that they are <I>highly</I< customizable, and they can be customized to your specifications and needs. When we do your initial service, we get to you know you. We want to find out the issues you face with your computer, and what you want your computer to be able to do reliably. Once we have that information we can work with you to make streamline your technology.
We don’t view our company as providing just a repair or support service. We focus on delivering an experience: enjoying your technology, reliably, without interruption. We believe your technology should make your life better and easier.
At TechForMe, we hold a set of values and principles that have been with us since the inception of our organization. These beliefs informed how our company was built from the foundation up, and how it operates on a daily business.
Trust: We believe that trust is something that should not be never taken lightly, something that is to be earned over time. We encourage our customers to carefully vet companies they choose to engage with, including our own. There are many websites where prospective customers can read verified reviews and experiences about companies, and watchdogs organizations that hold companies to responsible business practices. At TechForMe, we look for an opportunity to earn the trust of our customers by offering our services with a “pay after” approach. While this is unheard of in the online space, to us it seems common sense: why should customers pay for services before they are rendered? We also offer a free diagnosis upfront that is evidence-based, so customers can “test drive” our service so to speak without commitment. We are also available by chat and phone to answer any and all questions.
Transparency: In our pursuit of earning the trust of our customers, we provide all information about our services, from our approach to our pricing, upfront. We utilize a “pure pricing” model where all of our services are flat-rate and consistent. We want perspective customers to have all the information they need to make an informed decision prior to making a buying decision. We feel our service and product is superior by a wide-margin, so we encourage customers to compare our services and prices to others in our industry. We do not engage in out-bound marketing, we are only looking to offer our services to those that seek them.
Integrity: The way we treat our customers is the defining characteristic of our company. Honesty, morality, character, reliability, These are traits that must be unflinching and present in every aspect of our company. This is something we never have and never will compromise on. We are honest in all of our dealings, and we’ve developed our work processes, marketing, sales, and billing practices to be upfront and clear. We view deception and dishonesty as tools of the weak; if you are a true professional and your organization offers real value, these tools are never necessary.
Are you passionate about technology and helping people? We’re always looking for driven professionals to help us on mission to makes people’s lives better and easier through technology. Visit our LinkedIn page here to see positions we have available.